Return policy

Cancellation, Return & Refund Policy

Last updated: [2025/7/8]

We are committed to providing a reliable and satisfactory shopping experience. Please review the following policy for details on order cancellations, returns, and refunds.

1. Order Cancellation

We accept cancellations before the order has been shipped or entered production.

  • If the order has not yet been shipped or produced, you may request a cancellation and receive a full refund.

  • If the order has already been shipped or is under production, cancellation is no longer possible.

To request a cancellation, please contact our customer service as soon as possible by email or WhatsApp.

2. Return Policy

We accept returns under the following conditions:

Conditions for Eligibility:

  • Return requests must be submitted within 14 days of receiving the product.

  • Items must be unused, undamaged, and in their original condition.

  • Products must be returned in original packaging, including all accessories, manuals, and protective materials.

  • A valid order number or proof of purchase is required.

Do not send your return to the manufacturer’s address. We will provide the correct return address once your request is approved.

Returns Not Accepted:

  • Items that show signs of wear, damage, or use.

  • Returns requested after 14 days.

  • Items missing original packaging or accessories.

  • Customized or personalized products (including engraved or specially finished items).

3. Shipping and Handling

  • Customers will be charged shipping only once per order, including in the case of returns.

  • If a return is required, customers may be responsible for return shipping costs unless the product is defective or incorrect.

  • No restocking fees will be charged for returned items.

4. Refunds

Once your returned item is received and inspected, we will notify you via email.

  • If the return is approved, a refund will be issued to your original payment method (credit card, PayPal, etc.).

  • Refunds are typically processed within 3 to 7 business days, depending on your payment provider.

  • If the return is not approved, we will notify you and return the item to you. In such cases, return shipping fees may apply.

5. Late or Missing Refunds

If you have not yet received a refund after approval, please follow these steps:

  1. Check your bank or payment account again.

  2. Contact your credit card company. It may take several business days before a refund is officially posted.

  3. Contact your bank. Processing time can vary depending on the institution.

  4. If you have completed all of the above and still have not received your refund, contact us directly.

6. Contact Information and Return Address

To initiate a return, or if you have any questions, please contact our customer service:

Email: [Yipinshang168@gmail.com]
WhatsApp: [+44 07514579523]

Return address will be provided after your return request is approved.