Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: [2025/7/8]
Thank you for shopping with us. This Shipping & Delivery Policy is part of our Terms of Service and applies to all orders placed on our website.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.
| Region | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| United States | 5–9 business days | Free shipping on all orders |
| Europe | 6–10 business days | Free shipping on all orders |
| Asia | 5–10 business days | Free shipping on all orders |
| Rest of World | 7–14 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary depending on customs, local carriers, and external factors.
3. Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the tracking information to update.
4. Customs, Duties & Taxes
We are not responsible for any customs fees, import duties, taxes, or delays caused by customs in your country. These charges are the responsibility of the buyer.
5. Packaging
Our high-end wooden timepieces are shipped in premium protective packaging, designed to ensure your watch arrives in perfect condition. We value both aesthetic presentation and transit safety.
6. Wrong Address Disclaimer
Please ensure the shipping address is accurate and complete when placing your order. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.
If you realize there’s an error in the address, please contact us within 12 hours of placing the order.
7. Lost or Delayed Packages
If your package is significantly delayed (e.g., more than 25 business days), please contact us and we will assist in resolving the issue.
In case of lost packages confirmed by the courier, we will offer a full replacement or refund.
8. Returns Due to Failed Delivery
If an order is returned to us due to failed delivery (e.g. incorrect address, unclaimed at customs), we will contact you to arrange re-shipment. Re-shipping fees may apply.
9. Shipping During Peak Seasons or Holidays
During high volume periods (such as Black Friday, Christmas, or Lunar New Year), processing and delivery times may be longer than usual. We appreciate your patience and understanding.